Course overview
Step into one of the most visible and customer-focused roles in the aviation industry. The Passenger Ground Services course prepares you with the essential skills to assist passengers at check-in, boarding gates, and throughout the airport concourse.
You’ll learn how to deliver safe, efficient, and professional passenger services that align with global aviation standards. This course follows the requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the IATA Passenger Services Conference Resolutions Manual (PSCRM)—ensuring you operate confidently and in full compliance with international best practices.
Whether you’re joining the industry or advancing your passenger service expertise, this training provides a strong foundation for career growth in ground operations.
Course Format
Learning Mode
Physical Classroom Training
Self-Study (e-learning e-book materials)
Duration
Approximately 5 days, depending on your prior knowledge and experience.
Course Materials
All learning resources are provided in e-book format for continuous reference.
Assessment
Performance is measured through a final examination.
Enrollment Validity: You have 12 months to complete the course and exam from the date of registration.
Note:
After completing the exam, access to the course material will be disabled. Once your 12-month enrollment period expires, you will no longer be able to access content or sit for the exam.
Recommended Level
Ideal for Entry-level learners or individuals new to airport passenger services.