Course overview
Elevate your customer experience game with globally recognized training from IATA. Our program equips frontline aviation professionals with the perfect blend of knowledge, practical skills, and service-driven attitude needed to thrive in one of the fastest-evolving industries.
From ticketing and reservations to check-in, boarding, and in-flight engagement, this course breaks down what world-class service looks like in today’s digital age. You’ll explore how the rise of the internet, social media, and emerging technologies continues to reshape customer expectations — and how leading airlines are adapting to remain competitive.
Course Format
Duration: Approximately 5 days, depending on your experience and prior exposure.
Learning Mode:Physical Class Study , e-book course materials.
Assessment: Your performance is evaluated through a final examination. (See Exam Information for specifics.)
Access Policy:
Course content is available throughout your 12-month enrollment period.
Access to course materials ends after you complete your exam or when the 12-month validity expires.
Who Should Attend
This course is ideal for entry-level aviation professionals or individuals aspiring to begin a career in:
Airline reservations
Ticketing
Check-in and gate operations
Passenger service
Cabin crew roles